Cancellation/Missed Appointment Policy

Please let us know as soon as you can if you have to rearrange an appointment. We require a minimum of one working day (24 hours) notice for regular appointments and two working days (48 hours notice) for appointments longer than 1 hr . A charge will apply if we do not have notice of cancellation or if the appointment is broken without notice. No appointments can be made until the failure to attend fee has been paid. Once payment has been made in full, further appointments can be booked.

Complaints Policy

At Burneston Dental, we are of the opinion that communication is of paramount importance. We always strive to give you excellence. If the situation were to arise that you are unhappy about your visit at our practice then we want to hear about it so that we can talk about it. Your happiness and well-being is of great importance to us.

Please see below for our complaints procedure:

  • Acknowledge your comments, suggestions and complaints within three working days after discussion with the relevant individuals
  • Give a written response, where required, within 14 working days
  • Make changes so the event doesn’t recur
  • Take remedial or disciplinary action as needed

Data Protection Privacy Notice For Patients

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it. Please click here to find out more.