Burneston Dental Patient Journey

Keeping you safe while experiencing high quality dentistry. 

For us at Burneston Dental, your safety and wellbeing have always been of paramount importance. We have therefore made changes to our patient journey to adapt to current circumstances. We have always upheld very high standards of cross infection control. With the emergence of COVID-19 we have now taken these standards to new heights. This is our new patient journey “inspired” by COVID-19.


Before Your Visit 

You will receive an email prior to your appointment which will ask you to complete the forms you used to fill out at reception. You will also be asked to complete a COVID questionnaire. The email will contain a video to guide you through the process. If you have any questions at this stage, then please contact us.

Whenever possible we will process payment for your treatment over the phone.

For those of you who do not have access to email, you will be still able to fill out your forms on a tablet in reception.


On the Day of Your Visit

Please ensure that you have been to the bathroom, are well hydrated and have brushed your teeth before arriving at the practice. We would ideally like to limit the use of the bathroom as much as possible.

Please bring a facemask or face-covering with you if you would like to wear one in the practice. We also have facemasks available at reception incase you forget yours. We still encourage the wearing of a facemask when in the practice but this is up to each individual to decide.

We have disinfected pens available for you should you need to provide a signature. However, if you feel more comfortable bringing your own pen, then please do so.

Please only arrive with essential items and leave the rest at home or in your car. We will be asking you to place your belongings in a box that will be kept outside the treatment room.

Please come to your appointment on your own unless you need an accompanying person.

The front door will be locked so we can operate safely.  Once you have arrived at the practice please wait in your car or outside in our garden. Please let us know that you have arrived by either calling us at the practice, ringing the front door bell or signalling us through the front window. We will then invite you to enter the practice when we are ready to receive you.


Entering The Practice

On entering the practice please ensure you have your facemask or face-covering on.

You will be welcomed by a member of the team and offered some hand sanitiser which we would like you to use.

We may again ask you a few questions to establish your COVID status.

We will ask you to put any belongings into a box which will be left outside the treatment room.

The practice may appear bare to enable us to carry out deep cleaning with ease.

Please adhere to social distancing rules while you are in the building.


Treatment Room

You will be welcomed by your dentist or nurse.

At the end of the procedure we will ask you to put your face mask back on before leaving the treatment room.

You will then be asked to leave the practice by the main entrance at reception or a side entrance.