Policies

Cancellation/Missed Appointment Policy

Please let us know as soon as you can if you have to rearrange an appointment. We ideally require 24 hours for regular appointments and 48 hours for appointments longer than 1 hr . A charge may apply if we do not have notice of cancellation or if the appointment is broken without notice.

Complaints Policy

At Burneston Dental, we are of the opinion that communication is of paramount importance. We always strive to give you excellence. If the situation were to arise that you are unhappy about your visit at our practice then we want to hear about it so that we can talk about it. Your happiness and well-being is of great importance to us.

Please see below for our complaints procedure:

  • Acknowledge your comments, suggestions and complaints within three working days after discussion with the relevant individuals
  • Give a written response, where required, within 14 days
  • Make changes so the event doesn’t recur
  • Take remedial or disciplinary action as needed